4, like alexa smart sockets of light bulbs. The Virgin Media Hub 5 light at the front let's. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. Hey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. 1 ACCEPTED SOLUTION. 5gb Hub 5 into 2. Just joined and setup the new hub but it just flashes red. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. Hi guys, hoping someone can help. on 09-12-2022 14:59. Connect the Hub’s power cable with the blue tab. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. BinghamBloke. I have subsequently tried rebooting it and also resetting it. On VM's check status page it also shows that there is no service disruptions in my area. Flashing red light. these are from yesterday and today. QuickStart, set up and connections. It usually comes on when you turn on your hub, and it means nothing is wrong. • Switch the hub back on at the power. I have internet and no issues that I am aware of. A VM Mod will pick this up in a day or two to discuss a replacement. Blue – Waiting for WPS connection. Try restarting it, and if the problem persists, contact Virgin Media support. No help from the annoying call centre. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Sorry to hear about the red light on your hub - depending on which type of hub this is, it can be an indication of a. 0 Kudos. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Best done from a wired connection. Easy to set up, coverage has. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. I've a flashing green light on my hub, no broadband or phone. - Wi-Fi extender pods are currently. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. I did have a billing issue, but that has been solved. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. 24-2206. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. The Hub should now operate normally. Internet Light. I didn't need an engineer to come as I had the. All wifi devices will need reconnecting to the best SSID at each location. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. You could also try the web page status, but this is not recommended as it only covers issues that. Virgin Media 2. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. I have reset the hub by turning it on and off and also by using the pinhole on the back. New to VM, got a Hub 5 but having a bunch of issues. Ive unplugged the hub but its still happening. Power on and set up your new router as per the manufacturers instructions 7. So first thing is to check for any “known network faults - Try in 2 places. Unfortunately no issues with broadband in my area according to this. The light should turn solid for a moment when you first switch on the WiFi Pod (white). In router mode, it will be white. Off: No phone service or the phone is not. This process can start again if there’s lots of interference. WiFi network (its name will be on your Hub WiFi card – see page 5). It should then pulse slowly as it connects to your Hub. Virgin Media 2. Flashing White – Booting/Connecting. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. _____________. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. That has to be done first before you can change the name and password. Try a 30 second pinhole reset of the hub with no ethernet connection. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Please report back with the result. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. You'll then need to configure your equipment as per the manufacturer's guide. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Go to solution. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Wifi: Indicates the wifi is on and working. White power light is on and Internet lights are off. - The new routers currently do not have a router mode (at the moment). For over a week now my hub light is red. The hub will probably need replacing. I have tried a pinhole reset twice now but the light remains orange. The number to call is 0800 953 9500. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Up to 3 WiFi Pods if needed. We do not make commissions. Go to solution. Your Boosters also have a socketHello @amyt2 . Understanding what each light signifies can. Re: red light on virgin media hub. 4. Joining in. Good morning, My virgin WiFi Hub 3. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. For Hub 5, Hub 5X, Hub 4. If you're worried, flick back to router mode, see what colour it is when it comes back on line. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. 168. 1 ACCEPTED SOLUTION. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. i have looked at the network log doesn't look good . Solid white, dimmed: Everything’s okay. This light is shown for up to one minute. Tudor. 168. After many resets the broadband would start again then a few hours/days lose the signal. Super hub - Status lights and control buttons. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Shoppers find videos more helpful than text alone. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Also the time on the logs seems to be incorrect (i. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hub has been restarted and reset using pin hole reset. Further exclusions & legal stuff apply. Alternatives to Super Hub 2 routers. Solid red: There’s an issue with the Hub 5. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. virgin media tech support has no clue. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Connect the Hub’s power cable with the blue tab. With this knowledge, you’ll be better equipped to diagnose. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. The nest pro hasn’t got very good reviews. Home Phone. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Solid green: The Hub 5 is powered on and working correctly. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Solid green: The Hub 5 is connected to the. Check which Hub you’ve got and then pick the test you need. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. HUB 5 Flashing Blue Light. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. on 14-11-2022 16:16. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. The Virgin Media Hub is offered as part of its Gig1 broadband package. Hi, First post so please be gentle. Get the Hub ready by connecting the wires. It will have no bearing on any other problems, you need to look elsewhere. This latest future-proof WiFi. Gigabit LAN switch, to. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. 0 (black) Close. White power light is on and Internet lights are flashing. Make sure all cables coming into and out of the Hub are pushed in firmly. We would like to show you a description here but the site won’t allow us. - The 5x hub is connected via optical cable, not coaxial. I am not familiar with the Hub5 - others may comment soon - but. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. . The slow pulsing typically lasts up to 10 minutes before turning off when ready. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Virgin said it was the new software update colour. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Hub 3. No internet -hub 4 flashing yellow light. I’ve also called the phone line to check for faults in my area and it says there aren’t any. 4GHz. 1, sign on and put it into modem mode. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Red light – Issues with the cable connections. Can someone take a look at this asap? Network Log Time Priority Description 03-. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. on 11-06-2023 18:32. Everything is still working fine at the moment. . Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. Text from Virgin confirms my "kit has been activated". Blue flashing light happens during the provisioning stage on a reboot. Options. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I have tried switching router off and on and resetting it but makes no difference. A green light on your BT Hub indicates that things are going well. 4Ghz. I’m going to do a hub factory reset. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for. 0 has got a constant orange light and our internet is working intermittently. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. 0 port and a few other smaller differences – design etc. We would like to show you a description here but the site won’t allow us. The router is hot. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. You can call it in on 0345-454-1111 or else wait for the forum team. Manage Your Account. We do not make commissions. IP of HUB should now be 192. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. Hi there, My Hub 5 has a flashing red light. Answer. Find out what all those lights on the front of your Virgin Media Hub mean . Now when I got home today I was met with no internet and a Red - 5239893. I checked the hub 5 network logs and I can see that software updates are failing. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. We do not make commissions. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Stable Red – Cable connection issue. Here is a handy guide to the light on your Hub 5. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 4 REPLIES 4. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This just means the router is ready for use and can now be connected to other devices. It isn't on during normal use, but turns red if there is a problem. Flashing Red – Telephone connection issue. This hasn't worked and the red light still shows and we get frequent drop outs of connection. hub 5 flashing blue light. Re: Permanent orange light hub 3. Forum; Apps. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Ensure that the hub is in an open space and not overheating and reboot it. WPA3 encryption) and a 2. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. Bottom – WLAN (green/blue). The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. I have a Super Hub 3 (white) at the moment. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 5. 1 & 2 Wireless. All the other lights flashed green and then dissapeared but this light remains green. on 09-12-2022 14:59. Virgin Media Super Hub 2. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Tudor. Up to 3 WiFi Pods if needed. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. This flashes during set up, and then stays green for 2 minutes when you're done. 0 GHz. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. to the Internet WLAN. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. You will see a solid white light ring if you have a Hub 4. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. It can be done, so be insistent when asking. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Click on enter and next. Re: Hub 5 problem - light going out. 11-02-2023 13:45 - edited 11-02-2023 13:47. This latest future-proof WiFi. When the power light is solid white, it indicates that the hub is on and working correctly. White through to light orange are acceptable. So got an Archer D2 plugged in and everything is super stable on that. Today I've received my hub 5 and green light is flashing for few hours now. Enter the password given to you. Once the. The hub is in router mode. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Support tell me that this is fine and is an indicator of network status in the area. Depending on your area. Virgin Media. 4 GHz and 5. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). the connection - its just an ageing LED fading/failing over time. If the Base (Power) light is red, the hub may be overheating; if you notice the. 0 has got a constant orange light and our internet is working intermittently. Hi, My virgin WiFi Hub 3. Go to solution. on 07-02-2023 11:40. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Hello. The hub is in an open area and has shown no signs of overheating. You can use a pen or paper clip to do this. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Yes it is a Hub3 and in Router mode. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. It continued to flash. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. These light indicates whether the Super Hub 2 is able to make a wireless connection. See where this Helpful Answer was posted. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. 0. Thank you. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Flashing Red – Updating firmware. 28-04-2023 08:31 - edited 28-04-2023 08:33. Not applicable. Upon trying to find numerous ways to contact VM regarding our issue, this seems to be the best way (why is VM so difficult to contact!)We would like to show you a description here but the site won’t allow us. I now have a permanent orange light. Open to any ideas or tests the team can run or help with. The Hub5 is not officially released - that is it is still being tested by a few invited users. Make sure all cables coming into and out of the Hub are pushed in firmly. Options. . Please can you try this for me: • Turn the power switch off on the back of the Hub. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 4 - Factory reset the hub again, left the password at default, default. these are from yesterday and today. - 5258622. Options. Hi, My virgin WiFi Hub 3. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. ). This could be caused by a fault in the network or a problem with the customer's equipment. intermittent. I have checked the service status in my area and it says no issues. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Router/WiFi mode is junk, the VM WiFi is totally rubbish. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Thank you for updating the thread RoneyCervinski. on 30-01-2023 11:05. Unfortunately no issues with broadband in my area according to this. If your happy with the nest and don’t need WiFi 6 stick with that and the Hub 5 in modem mode. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. Internet LED. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Hi I have had the same issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Hub 5 Lights. Solid green: Phone service is connected and functioning correctly. Not applicable. BD20. Networking and WiFi. 0 has got a constant orange light and our internet is working intermittently. 1 ACCEPTED SOLUTION. When that’s done, it’ll be online and broadcasting a wireless signal. This latest future-proof WiFi. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. 4GHz. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Flashing red light – It explains there is an issue with the telephone system; check all the connections to ensure. You can see examples of more lights and what they mean on the Virgin Media. For example, if your Virgin Media Hub 3. Speedon 01-05-2023 11:53. Green Light. Please click this link as it will explain why the internet might not be connecting on your hub. The lights are: Power: Indicates the power is on and the router is working. Anonymous. Types of Booster. - checked all cables, switches etc for loose connections. As soon as the hub is ready, you will see the white power lamp. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I have been through all resets and the hub is standing in the clear, with no. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. New to VM, got a Hub 5 but having a bunch of issues. Hub is not hot.